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Get in touch
Emailinfo@genesislabs.be
Response timeWithin 4 hours
Telegram@genesislabss
Response timeUsually within 1 hour
Frequently asked questions
Belgium, Netherlands & Germany: 2–3 days
Rest of Europe: 4–8 days
Rest of the world: 5–13 days
We do not accept returns as we cannot verify the condition of returned products.
If your order arrived damaged or contains a broken item, please contact us within 48 hours of delivery via email or Telegram and include clear photos.
Your order is packed securely. The inner packaging will look familiar, and the outer packaging is a plain cardboard box with a shipping label — no brand names, logos, or product details on the outside.
